Behavioral Telehealth

The Centers for Medicare & Medicaid Services (CMS) define telehealth as “a two-way, real-time interactive communication between a patient and a physician or practitioner at a distant site through telecommunications equipment that includes, at a minimum, audio and visual equipment.”


– Telehealth can help people to obtain counseling or medical  services when normally they could not.
– Busy professionals can access therapy during non-working hours with more ease.
– Parents with no childcare or with busy schedules can obtain services easier.
– Treatment can happen quicker in many cases using telehealth.

These tips below will help making connection easier for your first visit:

– Please use a Good Quality WiFi network, a direct ethernet connection is best.
– Please use Google Chrome or Safari.
– If you can, please perform a quick restart of the computer or mobile/tablet device.

– iPhone must use the Safari browser.
– Android must use Chrome Web Browser only.
– Make sure your Data Plan signal strong is Good, WiFi is best.

Just prior to your appointment time:
– You will receive the specific URL address for your provider via text message (for example: NAME OF YOUR PROVIDER)
– Click on this link address OR type the URL address in your Chrome browser or Safari browser.
– When prompted, please select ALLOW or ENABLE to using both Camera and Microphone
– Enter the patient’s first and last name and select “CHECK IN”
– Stay connected in the “waiting room” and the provider will begin the call when available for you.

Link to our getting started section, full of quick videos and documents for new patients.

How to Check In As A Patient Video:

If, after following the instructions above, you are unable to connect via, please call the office for further assistance at 407-823-8421.

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